Refunds & Returns

Thank you for choosing O That’s Beautiful for your self-care needs! We are dedicated to ensuring your products arrive in perfect condition and enhance your self-love journey.

Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The item was shipped to an address within the U.S. or Canada.
  (We are unable to accept returns from other international countries at this time.)
  
• Items must be unused, undamaged, in their original packaging, and in resalable condition.
  
• The return request must be initiated within 7 days of delivery.
  
• If the item arrived damaged or defective, the issue must be reported within the 7-day return window.
  
• All returns and exchanges must be approved before being sent back.
  
• Items marked as “Final Sale”, “As-Is,” or included in Semi-Annual Sales or Sample Sales are non-returnable. No exceptions.
  

Important Notes

• We are not responsible for damages that occur during delivery.
  
• Damaged packaging alone does not qualify an item for return or replacement.
  
• Approved returns may be subject to restocking fees or shipping costs unless otherwise stated.
  

How to Request a Return

To initiate a return or exchange, please contact us at customer@othatsbeautiful.info with your order number, item(s), and reason for return. We’ll guide you through the next steps.